Dear Sir,

I write this letter to thank you and the Service Department for the excellent service I received on Tuesday 15 September.

The afternoon of Monday 14th, a warning light lit up on the dash of my Vectra. I rang the reception and asked if they could look at the problem and if a loan car was available. As a loan car wasn’t available, the lady I spoke to suggested I bring the car in the next morning at 8.30am to check what the problem was.

The fault was found to be the EGR valve, you had one in stock and I was away before 10.30.
I earn my living in the car, travelling some 30,000 miles a year and being off the road is costly.
Please pass on my thanks to all involved.

Yours sincerely.

D.K. Broster

Dear Sir,

I purchased a Suzuki Ignis Automatic on Tuesday 26 May and would just like to say that up to now I am delighted with my purchase.

Also, I have purchased another car from Batchelors because they are not like some dealers who once you have purchased a car from them, they are not interested in you, but at Batchelors they still look after their customers after their purchase which is why I shall continue to deal with them in the future.

Batchelors give a good service at the time of purchase and also afterwards. Excellent!

Yours sincerely,

Mr M. Haithwaite

PS Thanks to Chris Harper for his help.

Dear David,

I feel that I must write to tell you how delighted I am with the service I get from Pickering, not only on a regular basis but also in an emergency!

I recently heard a “funny loud noise” and rang Fiona. Within 10 minutes two young smart mechanics arrived – one transported me home, the other removed the car to the Garage.

At all times, I was treated very courteously and reassured that all would be well.

As I am presently recovering from surgery, the whole episode could have been very stressful for me, however, those young men made sure I was quite happy when they returned the car to my home – it was a “chip” in the brake lining that sounded like the engine was falling out!

Yours faithfully,

Natalie Warriner MBE

Stephanie,

In the last week we have visited several/many dealers (Ford, Vauxhall, Toyota, Kia, Citroen, Suzuki, Fiat and Renault) and were surprised and disappointed at the lack of professionalism and seemingly uncaring attitude of most of the staff, especially the big two- and especially during the credit crunch with its impact on the car trade. At one dealer, we were there 10 minutes without any salesperson approaching us, and picked up a brochure on the way out, in another, neither salesman got off his chair to speak to us and I had to ask him to write the price on my brochure. You were definitely the best person we dealt with. Smiling, welcoming, polite, friendly and you said you would like our business. You also helped my daughter decide what she actually needed and you closed the deal and left us both feeling we were happy with the sale (and I was once a National Sales Manager – large team selling retail electricity contracts – so have a bit of knowledge in this area).

We are also looking to change my wife’s car later this year and some of the dealers will NOT be considered

Thank you.

Dennis Skinner

Dear Mr Batchelor,

During the last couple of weeks I purchased a Suzuki SX4 car and picked it up yesterday from your showroom.

I felt I had to drop a line in respect of one of your members of staff. Chris Harper. I have looked at many cars over the last few months, but my decision was made a lot easier by the attitude of Chris. He was Tip Top from beginning to end, he is a prime example of what a young man should be, not pushy, polite, smart in dress and intelligent. It has been a pleasure dealing with him. I would most certainly have no hesitation in the future of returning with the view of dealing with your company again.

Many thanks

Yours sincerely,

Diane Redmond

Dear Mr Batchelor,

We have recently bought a Suzuki Swift GLX from your garage and we are writing to compliment your employee, Chris Harper.

We have been very impressed with his professionalism, knowledge and friendly attitude. Nothing seemed too much trouble for him and his attention to detail helped the sale move smoothly without a snag.

It is much appreciated and we look forward to receiving the same quality from your service department.

Please pass on our appreciation to Chris.

Yours sincerely,

Pauline & Jim Counter

Dear Mr Batchelor,

Thank you very much for the generous donation towards my expedition to Kenya in July/August next year. I am sure that I will have a brilliant experience and I hope that I will be able to make a difference to some Kenyan people.

I look forward to telling you all about it on my return.

Yours sincerely,

Olivia Bradley

Dear Mr Batchelor
I was recently involved in the purchase of a second hand vehicle from your Company and I thought that I should write to you to express my appreciation in the manner with which this was handled by your salesman Graham Seilly.

As you will see from the address at the heading of this letter I live in south-east London and I wished to locate a nearly new Vauxhall Zafira. Searching the internet I found that your garage had a vehicle for sale which could well be suitable. On speaking to Graham on the telephone at some length, I was suitably convinced that I was dealing with someone of sufficient integrity as to enable me to agree to buy totally unseen – not something I would normally consider.

To complete the purchase and to collect the car, I decided to travel to Ripon and to make an overnight stop. Graham was kind enough to recommend a very nice B & B and further more also to arrange to have me collected from Thirsk the following morning and driven to Ripon.

On collecting the car, which was exactly as he had described it to me on the telephone, I was also delighted to find that the tank had been filled. This is in addition to arranging to tax and insure the car and to the fitting of a roof box – all handled with the minimum of fuss and totally efficiently.

This has all left me with the view that I shall definitely be speaking to Batchelors the next time I change my car.

Yours sincerely,

Graham Pound

Dear Mr Batchelor,
Many thanks for the pictures of the area around our house which was very kind of you to give them to us. Also would like to say that we are both delighted with the cars which we bought Oct 08 and Feb 09. Particular mention must go to young Graham. He is very professional and still manages to be friendly and efficient. With our very Best Wishes to you.

Yours sincerely,

Maureen & John Spencer

Dear Stephanie,
You are fantastic! Ever since we met initially, you have shown nothing except kindness and courtesy. At no time have I felt pressured or pushed – you have shown me nothing but consideration.

It’s taken quite a time for me to come to a decision. However, I am sure it is the right one. From the “first sighting” (as the saying goes!), I knew it was the car for me.

Once again, thank you so much for being the spectacular person you are and every success in the future. If you ever need a reference just ask.

Very best wishes,

Rosemund

Just a note to say thanks. My Astra Estate was in for a new oil switch on 16 October. I then came back and brought my spare key in on the 20th (first available day for me). Not only was this encoded double quick, you also sorted the cruise control out which had been removed in the tech2 unit. Thanks for the damn quick service, especially the lads in the service dept.

Sean Rowell

Dear Mr Batchelor,

On our return from a few days at Staithes, our Zafira broke down at Saltburn and we were thankfully rescued by Green Flag who brought us, plus dog and car back to Ripon.

We were dealt with immediately – given a welcome cup of coffee by John Jarratt (with whom we deal when changing cars), water provided for our dog – car dealt with immediately and luckily the fault was found, put right and we were on our way approx 30 mins after arriving – driving off in a gleaming clean car, which when it arrived it was COVERED by presents from the many seagulls at Staithes.

What can I say except a huge thank you for the excellent service you gave us. Since buying our first Vauxhall from you approx 5 years ago we have always been impressed with the company and even more so now.

Please pass on our thanks to all the staff involved.

Yours sincerely,
Maureen Baier (Mrs)

Dear Mr Batchelor,
Just a quick note to express my sincere thanks for the assistance you gave in securing the delivery of my new SX4. Thank you for the flowers. They were an unexpected bonus.
Please also give my thanks to David Dewhurst for his help.
I am delighted with my new car.

Yours sincerely,
Mrs Jacqueline Parker

Dear Sir,
Just a quick letter to express my thanks for the way in which you dealt with my complaint of last week. I was impressed by both your readiness to address the problems immediately as well as the quickness and efficiency in which you carried out the work. I must also say that the personal delivery of the lovely bouquet of flowers was much appreciated by my wife. All in all, I am most satisfied and will not hesitate to recommend Batchelors to any prospective car purchaser that may ask my opinion of you. Thank you.

Yours faithfully,
V. Newman

Dear Sir,

Following the recent purchase of our Vauxhall Astra car we take the opportunity of thanking you for all the assistance you provided before, during and after we purchased the car.

We would not hesitate in using your services again and would certainly recommend you and the company to anyone seeking to purchase a new/used car.

Yours faithfully,
S.A. JACKSON

I received my Vauxhall Astra last year through Batchelors of Ripon, this is the second car I have had from this dealership.

Firstly, the inspection process and new pin number scheme made it so easy and straightforward and the whole changeover went without a hitch.

Yesterday the car was collected for it’s first service and was to be returned later in the day. Normally I would have taken it in and someone would run me home as I am 6 miles from Ripon but I have been a bit immobilized for a week or so. In the afternoon Batchelors rang me to say I had a puncture which was irrepairable and I should have to take it to Kwik Fit in Ripon. I explained my position and they arranged to take the car for the new tyre, but it would be the following day before the car was returned to me. A phone call later and they said the tyre was replaced and the car was on it’s way home to me. I was amazed and delighted at Batchelors going that extra mile.

They also offer a free car wash service to anyone who buys a car from them and to me that is such a bonus, so it arrived sparkling inside and out!

It is a great service and they deserve praise.

Yours faithfully,
MARGARET CROSFIELD

Dear Mr Batchelor,

It’s not often these days that I feel the need to write a letter of compliment to anyone, however I do think this time a letter of praise is well deserved. Mr Partner and I recently purchased a used Vauxhall Astra sports hatch from your dealership and I must say that I am extremely impressed with the whole experience.

I was previously a manager at a motor dealership in west Yorkshire for 8 years and always purchased my new or used cards from them and every time there was a problem or delay or lost paperwork, So I was dreading the thought of having to purchase a new car especially from a dealership I did not know.

Thanks to your salesman Chris Harper and your sales manager I actually found it a very pleasant experience and extremely well organised and I would have no hesitation in purchasing another car or can from yourself in the future. Please pass my Regards on to your sales manager and Chris for a job well done.

Sincerely,
DAVE JARMAN

Dear Mr Batchelor,

It is with a great deal of pleasure that I write to advise you of my experiences when changing my car through your dealership.

The quality of service offered by Chris Harper was outstanding – a young man with total professionalism confidence and knowledge. He dealt with the exchange of our vehicle without a hiccup.
Our past experience and service from David Dewhirst was equally as good and we are all made to feel welcome you have staff to feel proud of and I thought it only courteous to let you know.
All to often you only hear the bad comments I would also like to thank you for our meal at prima’s which we are hopefully having in early December. Once aagin many thanks yours sincerely

Yours Sincerely,
Ann Harker

p.s your after sales service is second to none!