At Batchelors of Ripon, we pride ourselves on the high level of customer service that we deliver. Our friendly and knowledgeable team, from sales personnel and backroom staff to manufacturer-trained technicians and directors, is dedicated to providing complete customer satisfaction.
We use an independent review organisation, JudgeService, to canvas our customers and find out what they really think about the service we provide, covering all aspects of our business.
Hearing what our customers have to say is invaluable – it helps us maintain our great reputation and enables us to make improvements where necessary.
You don’t need to take our word for it, which is why we urge you to browse our testimonials page so that you can make your own mind up. Discover what it is that makes our customers so satisfied with the service we offer, and why they return time and time again.
If you have any queries about our products and services, please don’t hesitate to get in touch with us today – we would love to hear from you.
My experience at Batchelors of Ripon was positive because I was looked after like I had spent £25000 but only bought a basic car great experience and will return without fail
Mr S Erskine, 22/12/15 ★★★★★
Batchelors of Ripon were really helpful and I'd recommend them because of their nice friendly service and the way they put you at ease all way through the Process of buying your New or Used Car from them. Well done Batchelors Keep up the good work.
Mr A M, 22/12/15 ★★★★★
I'd recommend Batchelors of Ripon to a friend because they are extremely helpful and professional and offer a fantastic all round service
Miss L Hodgson, 22/12/15★★★★★
Batchelors of Ripon staff were good because very professional
Great experience from start to finish have recommended to two friends who have purchased vehicles
Mr M Priestley, 22/12/15 ★★★★★
I had a great experience at Batchelors of Ripon because the salesperson Jonny Harding was extremely helpful when assisting me through the vehicle purchase process from choosing a vehicle to meet my requirements through to the follow-up call to ensure that I was satisfied with the car. In addition, Neil Jacques, who sorted out the finance for me was an extremely helpful and pleasant person to deal with. I intend to use Batchelors in future for servicing and would have no hesitation in recommending Batchelors. Thank you.
Mrs L Heely, 22/12/15 ★★★★★
The staff at Batchelors of Ripon were good because they were very accommodating and friendly
Mr W Jackson, 22/12/15 ★★★★★
The experience at Batchelors of Ripon was good because excellent personal service. Efficient, understood our requirements very well.
Mrs L White, 22/12/15 ★★★★★
Batchelors of Ripon were fantastic because they were helpful in my search for a car, rang me back when they said they were going to, didn't try & sell me extras & overall made me feel like I was a valued customer rather than a way to meet their monthly targets.
Mrs C Francis, 22/12/15 ★★★★
Our service thanks to Neil and Ben for looking after us professionally in the purchase of our new Mitsubishi ASX. A first class service! We are delighted with the car too, The fitting of the door entry guards was carried out to our complete satisfaction, even down to washing the car.
Many thanks 'Happy customer from Boroughbridge'
Re: MY CAR PURCHASE
May I take this opportunity to thank all involved with the above purchase. I am absolutely delighted with the car and cannot believe in these days of poor service, that there is a company in Ripon by the name of “Batchelors of Ripon” which offers a service which can only be described as excellent and exemplary. I will refer potential customers to you as often as I can.
I am 93 years old and fortunate enough to have been able to drive my car until a week ago when I had to have a hip replacement! I had just received a letter from your service department saying my service was due, so I explained and said would they please not write me off yet as I was hoping that after 6 weeks I may be able to drive again! And I would contact them later. Very soon afterwards I was amazed and delighted when I received a beautiful, hand written, get well card from someone on your staff, and I just wanted them to know how much it was appreciated. I also wanted you to know (in this very modern changing world) how some of your staff are still prepared to go the extra mile beyond their sense of duty. I will contact the service department when (and if!) I am able to drive again
Very many thanks,
Sincerely Barbara D
"Just would like to say thank you to Batchelors in the help they gave us in purchasing our new car a Mokka 1.4turbo which is a beautiful car with awesome performance. Many thanks to to Allan Evans who gave us every help in making this purchase as smooth as possible. Well worth the 4 months wait, would recommend Batchelors to anyone, this is the second time we have used this dealership, the first time was when we had a noise fault on our Astra which they put right within 10 mins. Once again many thanks." Ron and Val Smith.
"I recently bought a second hand Suzuki swift from your Garage in Ripon. Having looked at the extensive range of models on the forecourt and inside the showroom, I then spoke to Lucy Vickers. I found her enthusiastic and knowledgeable and let me look at the cars, without being pressured into a sale. I arrange to have a test drive that weekend in one of the cars I was interested in. Having arrived in Ripon I was greeted with a confirmation call which was a nice touch. I thought that the Suzuki Swifts were robust, stylish and affordable. The customer service was also efficient and warm. I would definitely recommend both the car and the garage to my friends and family in the future. “Matthew Phillis.
"I just wanted to let you know how pleased I am with the service I have had from Julian Earl when I recently purchased a Suzuki Alto from you. He was very thorough, answered all my many questions. Nothing was too much trouble. "S.Emsley.
"Having just purchased my Suzuki from Batchelors of Ripon we wish to thank Julian Earl for the way he looked after us from start to finish, "A class" customer service which we have never had from any other dealership, so please keep this brilliant young salesman as they are few and far between. We would highly recommend this dealership to anyone. Tops." Mr and Mrs Jenkinson.
"Can I please pass on my thanks to you and your service team for your excellent customer service today. Our apt was for 10am but, although we left Derbyshire at 7am we didn't arrive at Ripon until 11.30am due to an accident on the motorway that had us at a standstill for nearly 2 hours. Despite this, your team were still able to fit us in and, when we came to collect the car, it was spotless both inside and out and all the work had been completed. We really expected having to come back to get works completed you couldn't fit in, due to our arriving late. Thank you also for doing the warranty work. The loan car also had some fuel in which was nice as the last car we borrowed had the red fuel light on the moment we got in, so it was great to be able to start our journey from your premises without having to worry where the nearest petrol station was located. Thanks once again for an excellent job. Whoever cleaned the car took real pride in their work and that was really appreciated by us. Look forward to either returning for the next service or buying another new Jimny from Batchelors." Melanie.
"Dear Lucy, Just to let you know how I love my new car. It's fantastic on petrol and lovely to drive. And when my tax disc arrived yesterday it was free. I just wanted to say thank you to you and Paul for all your help and I will definitely recommend you and your garage to everyone I know. I have just got one complaint. That is my face is aching so much with my cheesy grin every time I'm driving it. Take care, happy selling." Love from Joy.