Service Advisor - RIPON
Basic Salary: £18.000 + Pension & Training leading to IMI qualification. (£16,000 for trainee)
We are currently looking to appoint a professional Service Advisor (or trainee) to maximise service sales and maintain our high levels of customer service within the busy Service Department.
Working closely with workshop personnel including the Aftersales Manager, the Workshop Controller and the Technicians, you will effectively book in vehicles for repairs, initiate service documentation, job card production and follow-up systems. Swiftly update customer and vehicle history files accurately in accordance with Data Protection legislation, document all warranty work as per manufacturers requirements and dealership policy and ensure all work has been carried out as detailed and charged for. You will advise customers of the precise and estimated costs of vehicle repairs, the work to be undertaken; and the predicted completion times and collection arrangements for the customers vehicles, keeping customers fully informed of the progress of their vehicle.
You will demonstrate consistently high levels of professionalism in person and over the telephone ensuring the delivery of high standards of customer service whilst gaining repeat business.
With strong communication skills, you will be able to assist with the purchase of additional products, services, and repair work ensuring proper qualification and total understanding of customer needs and requirements.
It is essential that you are numerate and literate with an excellent telephone manner, have strong and efficient PC and administration skills, knowledge of workshop loading systems would be desirable.
A full driving licence is required, with a maximum of three penalty points due to insurance restrictions.
Upon joining you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.