Our customers are the most important thing to the team at Batchelors of Ripon. If we don’t look after the people who visit our dealership we have no business.
The reason we have built up such a good reputation in North Yorkshire is because we are dedicated to delivering the best possible service. We also always listen to what our customers tell us.
Using an independent company, JudgeService, we are able to gather and read all the comments made by our customers, ensuring that we maintain and even improve upon our standards of service.
We command a consistently high satisfaction rating, but don’t just take our word for it. To find out what people are saying, please browse through the testimonials below, which are provided by a range of our customers including business clients.
If you have any questions about our vehicles and the range of products and services we offer, please get in touch with us today – we would love to hear from you.
100% of customers would recommend to a friend
"I recently bought a second hand Suzuki swift from your Garage in Ripon. Having looked at the extensive range of models on the forecourt and inside the showroom, I then spoke to Lucy Vickers. I found her enthusiastic and knowledgeable and let me look at the cars, without being pressured into a sale. I arrange to have a test drive that weekend in one of the cars I was interested in. Having arrived in Ripon I was greeted with a confirmation call which was a nice touch. I thought that the Suzuki Swifts were robust, stylish and affordable. The customer service was also efficient and warm. I would definitely recommend both the car and the garage to my friends and family in the future. "Matthew Phillis.
"I just wanted to let you know how pleased I am with the service I have had from Julian Earl when I recently purchased a Suzuki Alto from you. He was very thorough, answered all my many questions. Nothing was too much trouble. "S.Emsley.
"Having just purchased my Suzuki from Batchelors of Ripon we wish to thank Julian Earl for the way he looked after us from start to finish, "A class" customer service which we have never had from any other dealership, so please keep this brilliant young salesman as they are few and far between. We would highly recommend this dealership to anyone. Tops." Mr and Mrs Jenkinson.
"Dear David…Can I please pass on my thanks to you and your service team for your excellent customer service today. Our apt was for 10am but, although we left Derbyshire at 7am we didn't arrive at Ripon until 11.30am due to an accident on the motorway that had us at a standstill for nearly 2 hours. Despite this, your team were still able to fit us in and, when we came to collect the car, it was spotless both inside and out and all the work had been completed. We really expected having to come back to get works completed you couldn't fit in, due to our arriving late. Thank you also for doing the warranty work. The loan car also had some fuel in which was nice as the last car we borrowed had the red fuel light on the moment we got in, so it was great to be able to start our journey from your premises without having to worry where the nearest petrol station was located. Thanks once again for an excellent job. Whoever cleaned the car took real pride in their work and that was really appreciated by us. Look forward to either returning for the next service or buying another new Jimny from Batchelors."Melanie.
"Dear Lucy, Just to let you know how I love my new car. It's fantastic on petrol and lovely to drive. And when my tax disc arrived yesterday it was free. I just wanted to say thank you to you and Paul for all your help and I will definitely recommend you and your garage to everyone I know. I have just got one complaint. That is my face is aching so much with my cheesy grin every time I'm driving it. Take care, happy selling."Love from Joy.
"Thanks to the Batchelors team, Reception, Mike Bowman, all in workshop and bodyshop, big thanks to valeting for the final product. A great buying experience from start to finish."Terry and Adele Graham.
"Service Department - Excellent as always. Your staff are very courteous, friendly and efficient and my car is always in a pristine condition. Many thanks for your continued service – it's good to know you are there."Cathy.
"Thank you for enquiring about the service I recently received on my car. My family and I have used your service centre for 20 years and have always received the most helpful and courteous service and hope to continue for many years to come."Janis.
"Dear Sir, I recently took my car to your Bodyshop for a rear collision repair, following a recommendation from another company. The quotation and final account were very reasonable. All your staff that I encountered were courteous, friendly and helpful. The repair was completed promptly and looks to be in good order. Well done and thank you to all."Philippa.
"Hello David...We had the pleasure of meeting you in 2011 when my husband and myself purchased 2 brand new vehicles from Batchelors. I am pleased to let you know that I will be returning to Batchelors on 29th December to pick up another new vehicle. This is the result of Lucy Vicker's excellent efforts to do an unbeatable deal. I asked Lucy to let me know a PX price for my vehicle when I brought it in for service the other month, although I had no intention of changing until the car was 2 years old ( March 2013 ) which is the usual standard I work to. Lucy had a fabulous knowledge of the new Jimny and, although I had 2 local dealerships wanting my custom I chose to stay loyal to Batchelors due to Lucy's considerable efforts to sell me a new car , her honesty , her knowledge on the new vehicle and her professional approach to customer service. I am also extremely happy to be remaining a Batchelors customer not only due to Lucy's efforts but also, David Hitch has given exceptional customer service, which in these times is something you should be proud of in your staff. I believe that it is always nice to acknowledge employees that go over and above normal standards. In this case , these 2 employees have sold me a new car I wasn't planning on having so early and have both done an excellent job of putting the customer first. I am pleased to be returning to Batchelors ".Melanie.
"Dear Sir, On the 22 June 2012, my wife and I purchased from Batchelors Ripon a Vauxhall Meriva, with which we are delighted. We negotiated throughout with your Sales Lady, Miss Mallaby, and I would like to bring to your notice the most pleasant, courteous and efficient manner in which we were dealt with by this young member of your staff. We were greatly impressed by Claire's helpfulness, knowledge and good attitude – rich qualities often lacking in today's society. I would be pleased if you would be good enough to thank Miss Mallaby on our behalf and, perhaps, bring my comments to her notice."John Rowling.
"Thank you for your letter and I am very happy to send my views on the service experience for my car at your maintenance/service centre. I am into my seventies and through the years I have had the benefit of using many different models of car from quite a few different manufacturers. My last three cars have been Mitsubishi Lancers and the fact that there have been repeat purchases of the same model tells you all you need to know about my pleasure with the comfort and reliability of this car. I have purchased recent cars from another dealer and approximately 18 months ago, I was advised by Mitsubishi that that dealer had relinquished the agency. In 2011 and again this year I have travelled through to Ripon and have received first class attention for car servicing on both occasions from all your staff that I had dealings with. The car was clean, had been washed, and I was advised by your Service Engineer that I needed to look at my front tyres in three months time as he would expect they would need replacing then. In summary, I would go as far as to say that after 50 years of motoring your Company has provided the best service experience I have ever encountered. Congratulations are due to you and your team and may you long be able to retain these standards." Terry Charlton.
"I have taken possession of a Suzuki Swift from your company, and am very pleased with the car. I would like to express my thanks for the finest customer service and sales professionalism that I have experienced for some time. From the very first time that I had a look around your sales area, until the moment I completed the transaction, I had the very best service. Nicely balanced, knowledgeable, courteous, friendly and professional. I have spent many years working in customer service related areas, and was very impressed with the manner in which your Salesperson represented your company. Obviously well trained and supported, but as your “front line", you should be proud of her. I hope you can personally pass on my thanks for the very highest standards that she represented." A. Freeman.
"I would very much like to make you aware of the wonderful attention and service that I received from your Reception Ladies, Service Manager and Mechanic in the late afternoon of last Thursday. My wife and I were on a short break holiday enjoying the location of the Dales and sadly the wet weather. This was our problem, the failure of a “drivers side" windscreen wiper. Not knowing the area, but by chance I stumbled onto your forecourt but asked if they could direct me to the nearest “other franchise" (relative to the make of car) dealer. Explaining the problem they immediately suggested that they could possibly help and attracted the attention of your Service Manager who was close by. He then, together with a very helpful and knowledgeable mechanic, opened the car's bonnet and did their utmost to resolve the problem but to no avail. While they were busy we had been directed to your reception seating area and offered a very welcome coffee. After a short while, we were joined in the reception and the problem was explained, this being that the motor you had in stock was not, unfortunately, inter changeable. He then gave the location and phone number of the “other franchise" dealership and sent us on our way and lucky for us the rain had stopped by this time. Even though we still had a problem, we were heartened and grateful to think we had received the comfort of such friendly support, service, attention and kindness by complete strangers, for us in strange territory and a long way from home. Please extend our thanks once again to all the staff involved, such service can only be reflected in the success of your Company." Dennis Vickers.